Martha Kyrillidou is Senior Director of ARL Statistics and Service Quality Programs at ARL. She is responsible for all aspects of the Statistics and Assessment capability at ARL which offers assessment products and services to the library community ranging from descriptive statistics to evaluative tools focusing on service quality improvements in libraries. Martha provides analytical support to libraries and other program areas within the ARL office and has widely disseminated assessment developments through a rich publication record.

Martha is responsible for identifying tools for measuring the organizational performance and effectiveness of libraries; represents ARL’s Statistics and Measurement program to professional and higher education associations, federal agencies, foundations, the press, member libraries, and the library community in general; administers the policy, technical, and production aspects, including data collection, analysis, and publication of the statistical electronic and print-based products; and coordinates the Statistics and Measurement program with other related ARL programs. Martha monitors developments in statistics and measurement programs in other agencies as they relate to libraries and higher education. She co-chairs (with Steve Hiller and Jim Self) the biennial Library Assessment Conference and is an advocate for “effective, sustainable, and practical assessment” strategies.

From 2000 through 2003, Martha was co-principal investigator (along with Colleen Cook, Fred Heath, and Duane Webster) on a grant from the Fund for the Improvement of Post-Secondary Education (FIPSE) to measure service effectiveness in academic research libraries. The grant-funded project, LibQUAL+, was managed by ARL and Texas A&M University. From 2002 through 2005, Martha was a co-investigator (along with Colleen Cook, Fred Heath, Yvonna Lincoln, Bruce Thompson, and Duane Webster) on a collaborative grant from the National Science Foundation (NSF) to Texas A&M and ARL to assess service quality in digital libraries. The project, “Developing a National Science Digital Library (NSDL) LibQUAL+ Protocol” was an outgrowth of the LibQUAL+ project and led to the development of DigiQUAL. These assessment tools as well as ARL Statistics, MINES for Libraries (with Brinley Franklin and Terry Plum), and ClimateQUAL (with Charles Lowry) are available through the StatsQUAL gateway supported by ARL.

Prior to her affiliation with ARL, Martha worked in the Library Research Center at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign and the Bureau of Research at the School of Education at Kent State University. In these positions, she gained experience in psychological testing, program evaluation, marketing research, questionnaire design, statistical analysis, report writing, and presentation of results.

Martha holds an MLS and an MEd with specialization in Evaluation and Measurement from Kent State University, and a BA in English from Aristotle University, Thessaloniki, Greece. She is the 2007 recipient of Kent State’s School of Library and Information Science Alumni of the Year Award and a 1987-88 Fulbright Scholar. She and her husband raise their two kids in Silver Spring, Maryland.

Contact:

Martha Kyrillidou
Statistics and Measurement Program
21 Dupont Circle, Suite 800
Washington, DC 20036

(202) 296-2296 office
(202) 872-0884 fax
e-mail: martha@arl.org