Kendon Stubbs Serves As Visiting Program Officer

Kendon Stubbs, Associate University Librarian at the University of
Virginia, has been appointed ARL Visiting Program Officer.  He will
develop a practical guide on how libraries could measure user
satisfaction and quality service.  User studies and provision of quality
service are increasingly important to ARL member libraries in the face
of transforming technologies and emerging digital library models.  Also
during the coming year, he will develop templates for ad hoc statistical
reports as the ARL Statistics and Measurement Program develops custom
made products and services.  The University of Virginia is supporting
Mr.  Stubbs who will work one-fifth time on ARL projects during FY
1995-96. 

- Martha Kyrillidou, Program Officer for Statistics and Measurement


-------
ARL 181
A Bimonthly Newsletter of Research Library Issues and Actions
Association of Research Libraries
August 1995