OMS Publishes ILL Benchmarking Report

The ARL Office of Management Services is pleased to announce the
publication of OMS Occasional Paper #18 Benchmarking Interlibrary
Loan: A Pilot Project.  This 30 page volume is a compilation of three
reports on the ILL Benchmarking Project that was undertaken with
support from the Council on Library Resources.  This publication
describes in detail the key elements to any successful benchmarking
process while specifically examining interlibrary loan.  The project
itself tests the applicability of benchmarking methodologies and
performance measure indicators, better known in the for-profit arena,
to the academic library environment.

Included are the actual CLR grant proposal by Susan Jurow, OMS
Director; an overview of the outcomes by Jack Siggins, University
Librarian, George Washington University; and the complete benchmarking
methodology by Nancy Kaplan, a Director with International Systems
Services Corporation.

Occasional Papers are $25 ($18 ARL members); plus $5 for shipping and
handling per publication.  For information on this and other OMS
products, contact the ARL Publications Department at (202) 296-2296 or
email arlhq@cni.org.  Send prepaid orders to ARL Publications, Dept.
#0692, Washington, DC 20073-0692.

- Laura Rounds, OMS Program Officer for Information Services

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ARL 183
A Bimonthly Newsletter of Research Library Issues and Actions
Association of Research Libraries
December 1995