SPEC Kit 322 explores recent and planned user experience activities at ARL member libraries and the impact these efforts have on helping the libraries transform to meet evolving user needs. The survey elicited examples of successful user experience activities to serve as benchmarks for libraries looking to create or expand efforts in this area. It also explored whether libraries have created positions or entire departments focused on user engagement and the user experience. This SPEC Kit includes documentation from respondents that describe user experience planning and organization, specific projects, how volunteers are recruited, the role of advisory boards, and job requirements for user experience coordinators, among others.
Link to the online SPEC Kit 322 on the ARL Digital Publications website.
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