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2011

   

SPEC Kit 322: Library User Experience (July 2011)

SPEC Kit 322 explores recent and planned user experience activities at ARL member libraries and the impact these efforts have on helping the libraries transform to meet evolving user needs. The survey elicited examples of successful user experience activities to serve as benchmarks for libraries looking to create or expand efforts in this area. It also explored whether libraries have created positions or entire departments focused on user engagement and the user experience. This SPEC Kit includes documentation from respondents that describe user experience planning and organization, specific projects, how volunteers are recruited, the role of advisory boards, and job requirements for user experience coordinators, among others.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 322 on the ARL Digital Publications website.

 
 

Letter to Richard J. Durbin re: Development, Relief and Education for Alien Minors Act (DREAM Act) (Jun. 27, 2011)

ARL letter expressing support for the Development, Relief and Education for Alien Minors Act, or the DREAM Act.

pdf ltdream_27june11.pdf

 
 

Research Library Issues, no. 275 (June 2011): Report of the Task Force on International Interlibrary Loan and Document Delivery Practices

RLI issue 275 includes:

  • Report of the Task Force on International Interlibrary Loan and Document Delivery Practices
  • White Paper: International Interlibrary Loan
  • White Paper: US Law and International Interlibrary Loan
  • White Paper: Trends in Licensing
 
   

Living the Future: Organizational Performance Assessment

Organizational performance assessment is a practice-based framework that builds on the synergy between planning and assessment, and results in the discernment of impact and value. It promotes a set of practices that enable the library to effectively integrate planning, strategy, performance, assessment, and organizational development in order to advance the parent institution’s mission. This paper discusses some foundations of organizational performance assessment, useful practices, and examples from libraries that are―living the future.

pdf bowlby-organizational-performance-assessment-5-31-11.pdf

 
 
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