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Bruce Kingma

   

Assessing ILL/DD Services: New Cost-Effective Alternatives

This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.

Full text available via the Internet Archive:

https://archive.org/details/assessingillddse00jackrich

 
 
 
 

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