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Bruce Kingma


Membership Meeting 2010 (Fall): Lib-Value Value, Outcomes, and Return on Investment

Presented at the 157th ARL Membership Meeting, October 2010.

pdf mm10fall-kingma.pdf


Assessing ILL/DD Services: New Cost-Effective Alternatives

This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.

Full text available via the Internet Archive:




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