SPEC Kit 295 focuses on user services and how they have changed since the last survey in 1998 that was published in SPEC Kit 242 Library Storage Facilities, Management, and Services (May 1999). It includes documentation from respondents in the form of facility descriptions, service policies, service request forms, and operating policies.
This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf for complete pricing and purchase options information.
Link to the online SPEC Kit 295 on the ARL Digital Publications website.