LibQUAL+®LibQUAL+ is pleased to announce that Mzumbe University and the San Diego Law Library are receiving in-kind grants in 2014. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.
image © John SchniebelLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Chicago on Monday, February 2, 2015.
image © Chris DubéARL and the University of Washington Libraries are offering a special $200 public library package for the 2014 Library Assessment Conference to be held August 4–6 in Seattle, Washington. The package includes conference attendance on Wednesday, August 6, and a choice of one workshop on Thursday, August 7. Traditionally, the conference has focused on academic libraries. This year, selected papers, panels, and workshops—especially those scheduled for Wednesday and Thursday during the conference—are of interest to public libraries.
August 7, 2014, in Seattle, image © Chris TarnawskiMany libraries have been operating scholarly communication programs or providing scholarly communication services for several years. We have identified what is important to our communities. We have thought strategically about what services we might best offer. We have discussed how we might organize ourselves to deliver those services. How can we maximize the impact of the scholarly communication programs and services we offer? How do we know we’ve achieved our intended outcomes for our target audiences? What tools can help us begin to measure those outcomes?
Research Library Issues (RLI) no. 284 features an overview of the digital humanities by Don Waters of the Andrew W. Mellon Foundation. This issue of RLI also includes an article on assessing library space and its connection to student learning, by Joan Lippincott of the Coalition for Networked Information and Kim Duckett of North Carolina State University Libraries.
The complete table of contents with links to the articles follows:
image © Julian BurgessARL invites participation in the ClimateQUAL survey in 2014–2015. The online survey collects information about: (a) library staff perceptions of the organization’s commitment to the principles of diversity, (b) staff perceptions of organizational policies and procedures, and (c) staff attitudes. The survey addresses such issues as diversity, teamwork, learning, fairness, current managerial practices, and staff attitudes and beliefs.
Countries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.
Full text available via the Internet Archive:
image © Curtis CronnA workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is not required to register for the workshop. The full-day workshop will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.
UW Suzzallo Library, image © Chris Dubé
ARL is offering travel awards of up to $2,000 each for five individuals from historically underrepresented racial and ethnic groups to attend the 2014 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held August 4–6 on the University of Washington (UW) campus in Seattle. ARL hopes to encourage a diverse group of emerging professionals to engage with this growing field and hopes to expose these new professionals to the rich perspectives of practitioners regarding organizational assessment needs, research, and evaluation.