image © University of TennesseeOn January 24, 2014, at the ALA Midwinter Meeting in Philadelphia, the ARL Statistics and Assessment program hosted an engaging Library Assessment Forum. Bob Fox, dean of libraries at the University of Louisville and chair of the ARL Statistics and Assessment Committee, discussed issues related to facilities data–collection activities. Teresa Walker, associate professor and head of learning, research, and engagement at the University of Tennessee (UT) Libraries, presented on the information commons assessment conducted at UT through the LibValue grant. Danuta Nitecki, dean of libraries and professor of information science at Drexel University, shared insights about utilizing ROI and observational data. Steve Hiller, director of assessment and planning at the University of Washington Libraries and co-chair of the Library Assessment Conference 2014, presented the latest updates on the upcoming conference to take place in Seattle, Washington, August 4–6, 2014.
University of Washington, Suzzallo Library, image © Chris DubéMark your calendars for the upcoming Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014. Sponsored by ARL and the University of Washington Libraries, the conference aims to build and further a vibrant library assessment community by bringing together interested practitioners and researchers who have responsibility or interest in the broad field of library assessment. A record number—254—of proposals for papers, posters, lightning talks, and panels were submitted this year; the peer-review process is underway and notification will go out by mid-March. Conference registration will open in April.
LibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
image © Wally GobetzOn January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team was joined by four guest speakers who presented a wealth of information about implementing the survey and acting on the results at their own libraries. Slides from these presentations are linked below:
image © Dawn EndicoARL is offering a series of free Skype calls designed to support LibQUAL+ survey administrators and to help administrators share expertise with one another. Online registration for the “Spring into LibQUAL+” Skype series is now open for five calls to be held from January through March 2014.
The calls will be hosted by Martha Kyrillidou, senior director of ARL statistics and service quality programs, and Amy Yeager, library relations coordinator for statistics and assessment at ARL.
This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.
Full text available via the Internet Archive:
pie chartThe ARL Statistics and Measurement Program is offering a full-day, in-person workshop on Google Analytics, to be held on October 20, 2014, in partnership with LunaMetrics, a Google Analytics Certified Partner. Google Analytics is a tool that can help identify where website visitors are coming from and how they interact with web pages. Libraries can use this knowledge to improve their websites and overall user experience.
Due to high demand for the spring offering of “Leading a Strategic Assessment Program in a Research Library: An ARL Seminar for Recently Appointed Assessment Professionals,” ARL has opened registration with limited space for a second session to be held this fall. This two-day, in-person seminar is designed for librarians and coordinators who are new to the roles and responsibilities of assessment. The seminar will be supplemented with pre- and post-workshop webcasts (dates TBD) and independent learning activities, plus connection with a network of experienced colleagues who will provide ongoing support. The seminar will be held in Washington, DC, on November 6–7, 2014.
Research Library Issues (RLI) no. 284 features an overview of the digital humanities by Don Waters of the Andrew W. Mellon Foundation. This issue of RLI also includes an article on assessing library space and its connection to student learning, by Joan Lippincott of the Coalition for Networked Information and Kim Duckett of North Carolina State University Libraries.
The complete table of contents with links to the articles follows:
University of Washington, Suzzallo Library, image © Chris DubéARL, the University of Washington Libraries, and the conference planning committee are still accepting proposals through next Friday, January 17 (now extended to Tuesday, January 21), for the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014.