This webcast, held April 17, 2012, provides potential and current participants with vital information on the ClimateQUAL® service, a survey protocol capturing data on Organizational Climate and Diversity Assessment (OCDA). This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results. For more info, visit http://www.climatequal.org/.
This webcast, held on September 18, 2012, provides potential and current participants with vital information on the MINES for Libraries® service, an online, transaction-based survey that collects data on the reasons people use electronic resources and on the demographics of users. This one-hour webcast introduces the MINES for Libraries® assessment protocol, shares the benefits and results of participation, and presents useful case studies.
ARL will offer a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.
Steve Hiller et al., eds. 2011 | ISBN 1-59407-865-1 | EAN 9781594078651 | 778 pages $200, plus shipping and handling (print or CD-ROM)
The third Library Assessment Conference offered in North America brought together more than 460 participants from 46 US states, 8 Canadian provinces, and 12 countries outside North America. The attendees—representing libraries, associations, library systems, and vendors—enjoyed a robust program offering presentations from more than 60 papers, 80 posters, and two full-day and four half-day workshops. The proceedings include both contributed papers as well as the keynote papers by:
Fred Heath (University of Texas) Joe Matthews (JRM Consulting) Danuta Nitecki (Drexel University) Megan Oakleaf (Syracuse University) Stephen Town (University of York, UK) Charles Lowry (ARL)
This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:
Sandra Phoenix, Executive Director of the HBCU Library Alliance,
Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona
This webcast from Dec. 11, 2012, provides an overview of the balanced scorecard for research libraries. The webcast covers the strategic aspects of the scorecard, the tool's development, objectives and goals for its implementation, promoting its purpose, analyzing results, and creating improvement strategies. Presenters include Martha Kyrillidou (ARL), Mark Cutler (Ascendant Strategy Management Group), Rachel Besara (Florida State University), Michelle Demeter (Florida State University), Mary McConnell (University of Calgary), Nina Servizzi (New York University), Gina Midlik (Case Western Reserve University), and Vivian Lewis (McMaster University).
Steve Hiller et al., eds. 2009 | ISBN 1-59407-814-9 | EAN 9781594078149 | 552 pages $150, plus shipping and handling (print or CD-ROM)
This second Library Assessment Conference—following the successful 2006 conference in Charlottesville, Virginia—brought together over 375 participants from libraries, information schools, associations, library systems, and vendors for four days of assessment presentations, poster sessions, discussions, and workshops. The proceedings contain more than 60 papers spanning assessment activities in libraries, information literacy, library as place, organizational culture, management information, using assessment data for change, assessment methods, reference evaluation, LibQUAL+®, statistical data, program impact/evaluation, usability, e-metrics, and more.