image © University of TennesseeOn January 24, 2014, at the ALA Midwinter Meeting in Philadelphia, the ARL Statistics and Assessment program hosted an engaging Library Assessment Forum. Bob Fox, dean of libraries at the University of Louisville and chair of the ARL Statistics and Assessment Committee, discussed issues related to facilities data–collection activities. Teresa Walker, associate professor and head of learning, research, and engagement at the University of Tennessee (UT) Libraries, presented on the information commons assessment conducted at UT through the LibValue grant. Danuta Nitecki, dean of libraries and professor of information science at Drexel University, shared insights about utilizing ROI and observational data. Steve Hiller, director of assessment and planning at the University of Washington Libraries and co-chair of the Library Assessment Conference 2014, presented the latest updates on the upcoming conference to take place in Seattle, Washington, August 4–6, 2014.
University of Washington, Suzzallo Library, image © Chris DubéMark your calendars for the upcoming Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014. Sponsored by ARL and the University of Washington Libraries, the conference aims to build and further a vibrant library assessment community by bringing together interested practitioners and researchers who have responsibility or interest in the broad field of library assessment. A record number—254—of proposals for papers, posters, lightning talks, and panels were submitted this year; the peer-review process is underway and notification will go out by mid-March. Conference registration will open in April.
pie chartThe ARL Statistics and Measurement Program is offering a full-day, in-person workshop on Google Analytics, to be held on October 20, 2014, in partnership with LunaMetrics, a Google Analytics Certified Partner. Google Analytics is a tool that can help identify where website visitors are coming from and how they interact with web pages. Libraries can use this knowledge to improve their websites and overall user experience.
LibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
Due to high demand for the spring offering of “Leading a Strategic Assessment Program in a Research Library: An ARL Seminar for Recently Appointed Assessment Professionals,” ARL has opened registration with limited space for a second session to be held this fall. This two-day, in-person seminar is designed for librarians and coordinators who are new to the roles and responsibilities of assessment. The seminar will be supplemented with pre- and post-workshop webcasts (dates TBD) and independent learning activities, plus connection with a network of experienced colleagues who will provide ongoing support. The seminar will be held in Washington, DC, on November 6–7, 2014.
image © Wally GobetzOn January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team was joined by four guest speakers who presented a wealth of information about implementing the survey and acting on the results at their own libraries. Slides from these presentations are linked below:
This webcast, recorded August 15, 2013, describes how contingent valuation and Google Analytics can be used to measure the value of digitized special collections. The presenters are Ken Wise, associate professor, University of Tennessee Libraries; Gayle Baker, professor and electronic resources coordinator, University of Tennessee Libraries; and Martha Kyrillidou, senior director of statistics and service quality programs, ARL.
The LibValue project (http://libvalue.cci.utk.edu/) is a three-year study funded by the Institute of Museum and Library Services to define and measure ways in which libraries create value through teaching and learning, research, and social, professional, and public engagement. LibValue is a collaboration among the University of Tennessee, Knoxville; the University of Illinois at Urbana-Champaign Libraries; and the Association of Research Libraries, with partners at Syracuse University and Bryant University.
This is the final in a series of six free webcasts on LibValue to be held in 2013.