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Assessment

LibQUAL+ Webcast

This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:

  • Sandra Phoenix, Executive Director of the HBCU Library Alliance,
  • Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
  • Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona
 
 

Balanced Scorecard Webcast

This webcast from Dec. 11, 2012, provides an overview of the balanced scorecard for research libraries. The webcast covers the strategic aspects of the scorecard, the tool's development, objectives and goals for its implementation, promoting its purpose, analyzing results, and creating improvement strategies. Presenters include Martha Kyrillidou (ARL), Mark Cutler (Ascendant Strategy Management Group), Rachel Besara (Florida State University), Michelle Demeter (Florida State University), Mary McConnell (University of Calgary), Nina Servizzi (New York University), Gina Midlik (Case Western Reserve University), and Vivian Lewis (McMaster University).

 
 

Proceedings of the 2008 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

Steve Hiller et al., eds.
2009 | ISBN 1-59407-814-9 | EAN 9781594078149 | 552 pages
$150, plus shipping and handling (print or CD-ROM)

This second Library Assessment Conference—following the successful 2006 conference in Charlottesville, Virginia—brought together over 375 participants from libraries, information schools, associations, library systems, and vendors for four days of assessment presentations, poster sessions, discussions, and workshops. The proceedings contain more than 60 papers spanning assessment activities in libraries, information literacy, library as place, organizational culture, management information, using assessment data for change, assessment methods, reference evaluation, LibQUAL+®, statistical data, program impact/evaluation, usability, e-metrics, and more.

 
 

Proceedings of the 2010 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

Steve Hiller et al., eds.
2011 | ISBN 1-59407-865-1 | EAN 9781594078651 | 778 pages
$200, plus shipping and handling (print or CD-ROM)

The third Library Assessment Conference offered in North America brought together more than 460 participants from 46 US states, 8 Canadian provinces, and 12 countries outside North America. The attendees—representing libraries, associations, library systems, and vendors—enjoyed a robust program offering presentations from more than 60 papers, 80 posters, and two full-day and four half-day workshops. The proceedings include both contributed papers as well as the keynote papers by:

Fred Heath (University of Texas)
Joe Matthews (JRM Consulting)
Danuta Nitecki (Drexel University)
Megan Oakleaf (Syracuse University)
Stephen Town (University of York, UK)
Charles Lowry (ARL)

 
 

Radical Change in Library Assessment Called for by Elliott Shore at Northumbria Conference

Elliott Shore, photo by Jon EricksonElliott Shore, ARL executive director, delivered a clarion call in the opening keynote address at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held in late July in York, England. Shore’s presentation, titled “The Role of the Library in the Transformative Higher Education Environment: Or Fitting Our Measures to Our Goals,” challenged the library assessment community to radically change the measures it collects and uses. He proposed that libraries shift their assessment focus from description to prediction, from inputs to outputs, from quantity to quality.

 
 

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.

 
     
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