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Radical Change in Library Assessment Called for by Elliott Shore at Northumbria Conference

Elliott Shore, photo by Jon EricksonElliott Shore, ARL executive director, delivered a clarion call in the opening keynote address at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held in late July in York, England. Shore’s presentation, titled “The Role of the Library in the Transformative Higher Education Environment: Or Fitting Our Measures to Our Goals,” challenged the library assessment community to radically change the measures it collects and uses. He proposed that libraries shift their assessment focus from description to prediction, from inputs to outputs, from quantity to quality.

 
 

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.

 
 

LibQUAL+® Workshop in Atlanta Oct. 22–23: Registration Deadline Extended

image © Rick AustinRegister by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia. This workshop about acting on LibQUAL+ survey results will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

 
 

Research Library Issues, no. 271 (Aug. 2010): Special Issue on Value in Libraries: Assessing Organizational Performance

RLI issue 271 includes:

  • Library Value May Be Proven, If Not Self-Evident
  • A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
  • LibQUAL+® and the “Library as Place” at the University of Glasgow
  • Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
  • ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
  • The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
  • Lib-Value: Measuring Value and Return on Investment of Academic Libraries
  • The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
 
 

LibValue Webcast Series Available on YouTube

LibValue webcast series on YouTubeVideos of six webcasts about assessing library value are available on ARL’s YouTube channel. The webcasts highlight results from the LibValue project, a three-year study funded by the Institute of Museum and Library Services to define and measure ways in which academic libraries create value through research; teaching and learning; and social, professional, and public engagement.

 
 
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