Assessing ILL/DD Services: New Cost-Effective Alternatives

This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.

Full text available via the Internet Archive:



SPEC Kit 279: Evaluating Library Instruction (December 2003)

A scanned version of SPEC Kit 279 is available full view through HathiTrust. pdf View document here »


Membership Meeting 2003 (Fall): Statistics and Measurement Committee Highlights

Proceedings of the 143rd ARL Membership Meeting, October 2003.

pdf mm03fall-statistics-highlights.pdf

Page 17 of 27


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