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Radical Change in Library Assessment Called for by Elliott Shore at Northumbria Conference

Elliott Shore, photo by Jon EricksonElliott Shore, ARL executive director, delivered a clarion call in the opening keynote address at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held in late July in York, England. Shore’s presentation, titled “The Role of the Library in the Transformative Higher Education Environment: Or Fitting Our Measures to Our Goals,” challenged the library assessment community to radically change the measures it collects and uses. He proposed that libraries shift their assessment focus from description to prediction, from inputs to outputs, from quantity to quality.

 
 

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.

 
 

LibQUAL+® Workshop in Atlanta Oct. 22–23: Registration Deadline Extended

image © Rick AustinRegister by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia. This workshop about acting on LibQUAL+ survey results will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

 
 

LibValue Webcast Series Available on YouTube

LibValue webcast series on YouTubeVideos of six webcasts about assessing library value are available on ARL’s YouTube channel. The webcasts highlight results from the LibValue project, a three-year study funded by the Institute of Museum and Library Services to define and measure ways in which academic libraries create value through research; teaching and learning; and social, professional, and public engagement.

 
 

LibQUAL+® 2014 Registration Now Open: Join the Global Assessment Community

Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey.

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.

 
 

LibValue Webcast on Digitized Special Collections: Video Online

LibValue: Digitized Special Collections (video on YouTube)The video of the webcast “LibValue: Digitized Special Collections” presented on August 15 is now available on ARL's YouTube channel. This webcast describes how contingent valuation and Google Analytics can be used to measure the value of digitized special collections. The presenters are Ken Wise, associate professor, University of Tennessee Libraries; Gayle Baker, professor and electronic resources coordinator, University of Tennessee Libraries; and Martha Kyrillidou, senior director of statistics and service quality programs, ARL. Webcast slides (PDF) are also available for download. 

 
 

LibValue: Digitized Special Collections webcast

This webcast, recorded August 15, 2013, describes how contingent valuation and Google Analytics can be used to measure the value of digitized special collections. The presenters are Ken Wise, associate professor, University of Tennessee Libraries; Gayle Baker, professor and electronic resources coordinator, University of Tennessee Libraries; and Martha Kyrillidou, senior director of statistics and service quality programs, ARL.

The LibValue project (http://libvalue.cci.utk.edu/) is a three-year study funded by the Institute of Museum and Library Services to define and measure ways in which libraries create value through teaching and learning, research, and social, professional, and public engagement. LibValue is a collaboration among the University of Tennessee, Knoxville; the University of Illinois at Urbana-Champaign Libraries; and the Association of Research Libraries, with partners at Syracuse University and Bryant University.

This is the final in a series of six free webcasts on LibValue to be held in 2013.

 
 

LibValue Project Featured in EBLIP Journal

An overview of the LibValue project and related ideas are eloquently summarized by Carol Tenopir, LibValue principal investigator, in “Building Evidence of the Value and Impact of Library and Information Services: Methods, Metrics and ROI,” published in Evidence Based Library and Information Practice (EBLIP vol. 8, no. 2).

 
 

LibQUAL+® to Offer Training at ALA Midwinter Meeting in Philadelphia

independence-hall-philadelphiaimage © Wally GobetzLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Philadelphia, Pennsylvania, on Monday, January 27, 2014. 

 
 

Library Assessment Conference 2010 Papers Featured in EBLIP

eblip-journal-logoEBLIPFifteen articles about a range of assessment activities in academic libraries are featured in the latest issue of Evidence Based Library and Information Practice (EBLIP vol. 8, no. 2). An editorial by Martha Kyrillidou and Damon Jaggars summarizes the themes of these papers selected from the 2010 Library Assessment Conference proceedings.

 
 
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