Award-Winning Posters at Library Assessment Conference Focus on Improving User Experience
First-place poster by Hagman, Bussell, and GuderARL and the University of Washington are pleased to announce the winners of the 2014 Library Assessment Conference poster session. The awards were presented on August 5 at the conference in Seattle, Washington. The winning posters, along with all poster session submissions, are available on the conference website.
ClimateQUAL® Lite Web Seminar to Be Offered by ARL—September 11, 2014
image © Julian BurgessLearn more about the new ClimateQUAL Lite survey protocol in a free ARL online seminar. The ClimateQUAL survey collects information about (a) library staff perceptions of the organization’s commitment to the principles of diversity, (b) staff perceptions of organizational policies and procedures, and (c) staff attitudes. The survey addresses such issues as diversity, teamwork, learning, fairness, current managerial practices, and staff attitudes and beliefs.
Stephen Town, Martha Kyrillidou Honored for Outstanding Performance Measurement and Metrics Paper
Stephen Town, Martha Kyrillidou (left to right)Emerald Group Publishing has selected “Developing a Values Scorecard” by University of York (UK) Library’s Stephen Town and ARL’s Martha Kyrillidou as the Outstanding Paper of 2014 for the Performance Measurement and Metrics journal. In the paper, which is freely available to download, Town and Kyrillidou propose a value scorecard that can be used alongside the balanced scorecard to draw a more value-oriented picture of library strengths and impact. Emerald presented the award to Town and Kyrillidou at the Library Assessment Conference in Seattle today, August 5, 2014. For more information about the awards program, visit the Emerald Literati Network website.
Library Assessment Conference 2014 Travel Award Recipients Selected
UW Suzzallo Library, image © Chris DubéARL and the conference planning committee have awarded five outstanding individuals Library Assessment Conference Travel Awards for 2014. These grants are offered to students and early-career professionals from historically underrepresented racial and ethnic groups who have demonstrated a strong interest in assessment and have the potential to contribute to the profession by deploying and developing innovative assessment and evaluation methods and strategies. The awards cover attendance, travel, and meals at the Library Assessment Conference, which will be held at the University of Washington (UW) in Seattle, August 4–7, 2014.
Library Assessment Career Achievement Awardees Named for 2014
Fred Heath, Jim Self,
Joan Stein (left to right)
The Association of Research Libraries (ARL) and the Library Assessment Conference Planning Committee have selected the recipients of the 2014 Library Assessment Career Achievement Awards. These awards recognize individuals with substantial contributions to effective, sustainable, and practical library assessment as evidenced through presentations, publications, methods, service, advocacy, and other work. The 2014 awardees are Brinley Franklin, Fred Heath, Jim Self, and Joan Stein.
ARL Annual Salary Survey 2013–2014
This report analyzes salary data for all professional staff working in the 125 ARL member libraries during 2013-2014. Data are reported for 10,168 professional staff in the 115 university ARL libraries and for 3,791 professional staff in the 10 nonuniversity ARL libraries.
This publication is available for purchase in both online and print versions. Download the arl-salary-survey-purchase-options-2014.pdf for complete pricing and purchase options information.
Link to the online ARL Annual Salary Survey 2013-2014 on the ARL Digital Publications website.
LibQUAL+® Awards In-Kind Grants to Two Libraries for 2014 Survey
LibQUAL+®LibQUAL+ is pleased to announce that Mzumbe University and the San Diego Law Library are receiving in-kind grants in 2014. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.
ClimateQUAL®: Organizational Climate and Diversity Assessment—Call for Participation 2014–2015
image © Julian BurgessARL invites participation in the ClimateQUAL survey in 2014–2015. The online survey collects information about: (a) library staff perceptions of the organization’s commitment to the principles of diversity, (b) staff perceptions of organizational policies and procedures, and (c) staff attitudes. The survey addresses such issues as diversity, teamwork, learning, fairness, current managerial practices, and staff attitudes and beliefs.
LibQUAL+® to Offer Free Training at ALA Midwinter Meeting in Chicago
image © John SchniebelLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Chicago on Monday, February 2, 2015.
LibQUAL+® 2015 Registration Now Open: Join the Global Assessment Community
Countries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
Public Library Registration Package for Library Assessment Conference 2014
image © Chris DubéARL and the University of Washington Libraries are offering a special $200 public library package for the 2014 Library Assessment Conference to be held August 4–6 in Seattle, Washington. The package includes conference attendance on Wednesday, August 6, and a choice of one workshop on Thursday, August 7. Traditionally, the conference has focused on academic libraries. This year, selected papers, panels, and workshops—especially those scheduled for Wednesday and Thursday during the conference—are of interest to public libraries.
Closing the Loop: Evaluating Your Key Scholarly Communication Programs and Services
August 7, 2014, in Seattle, image © Chris TarnawskiMany libraries have been operating scholarly communication programs or providing scholarly communication services for several years. We have identified what is important to our communities. We have thought strategically about what services we might best offer. We have discussed how we might organize ourselves to deliver those services. How can we maximize the impact of the scholarly communication programs and services we offer? How do we know we’ve achieved our intended outcomes for our target audiences? What tools can help us begin to measure those outcomes?
Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically—Register Now for August 7 Workshop
image © Curtis CronnA workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is not required to register for the workshop. The full-day workshop will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.
Travel Awards for Underrepresented Professionals Available for Library Assessment Conference 2014—Deadline May 30
UW Suzzallo Library, image © Chris Dubé
ARL is offering travel awards of up to $2,000 each for five individuals from historically underrepresented racial and ethnic groups to attend the 2014 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held August 4–6 on the University of Washington (UW) campus in Seattle. ARL hopes to encourage a diverse group of emerging professionals to engage with this growing field and hopes to expose these new professionals to the rich perspectives of practitioners regarding organizational assessment needs, research, and evaluation.
Library Assessment Conference 2014 Registration Now Open—Deadline July 6
UW Suzzallo Library, image © Chris DubéRegistration is now open for the 2014 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held August 4–6, in Seattle, Washington. The conference aims to build and develop a vibrant library community through invited speakers, contributed papers, posters, lightning talks, panels, workshops, and networking with those interested in assessment. The fifth Library Assessment Conference is co-sponsored by the Association of Research Libraries (ARL) and the University of Washington (UW) Libraries.
LibQUAL+® Seeks Applicants for In-Kind Grant Program 2015
LibQUAL+®LibQUAL+ will award up to three institutions in-kind grants to participate in the 2015 LibQUAL+ survey, with a goal of offering one grant for every 50 libraries registered. This will be the 10th year LibQUAL+ has sponsored an in-kind grant program. There are two application deadlines for the 2015 grant program: June 13, 2014, and December 12, 2014. (The early deadline allows the LibQUAL+ team to plan for translations in new languages with an adequate planning cycle.)
ARL Library Assessment Forum Highlights Value of Library Spaces—Slides Online
image © University of TennesseeOn January 24, 2014, at the ALA Midwinter Meeting in Philadelphia, the ARL Statistics and Assessment program hosted an engaging Library Assessment Forum. Bob Fox, dean of libraries at the University of Louisville and chair of the ARL Statistics and Assessment Committee, discussed issues related to facilities data–collection activities. Teresa Walker, associate professor and head of learning, research, and engagement at the University of Tennessee (UT) Libraries, presented on the information commons assessment conducted at UT through the LibValue grant. Danuta Nitecki, dean of libraries and professor of information science at Drexel University, shared insights about utilizing ROI and observational data. Steve Hiller, director of assessment and planning at the University of Washington Libraries and co-chair of the Library Assessment Conference 2014, presented the latest updates on the upcoming conference to take place in Seattle, Washington, August 4–6, 2014.
Library Assessment Conference 2014—Save the Date
University of Washington, Suzzallo Library, image © Chris DubéMark your calendars for the upcoming Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014. Sponsored by ARL and the University of Washington Libraries, the conference aims to build and further a vibrant library assessment community by bringing together interested practitioners and researchers who have responsibility or interest in the broad field of library assessment. A record number—254—of proposals for papers, posters, lightning talks, and panels were submitted this year; the peer-review process is underway and notification will go out by mid-March. Conference registration will open in April.
Google Analytics Workshop to Be Offered by ARL in October 2014
pie chartThe ARL Statistics and Measurement Program is offering a full-day, in-person workshop on Google Analytics, to be held on October 20, 2014, in partnership with LunaMetrics, a Google Analytics Certified Partner. Google Analytics is a tool that can help identify where website visitors are coming from and how they interact with web pages. Libraries can use this knowledge to improve their websites and overall user experience.
LibQUAL+® Highlights from 2013, Canada Webcast Video Online
LibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
Leading a Strategic Assessment Program in a Research Library: ARL to Offer Additional Session in November
Due to high demand for the spring offering of “Leading a Strategic Assessment Program in a Research Library: An ARL Seminar for Recently Appointed Assessment Professionals,” ARL has opened registration with limited space for a second session to be held this fall. This two-day, in-person seminar is designed for librarians and coordinators who are new to the roles and responsibilities of assessment. The seminar will be supplemented with pre- and post-workshop webcasts (dates TBD) and independent learning activities, plus connection with a network of experienced colleagues who will provide ongoing support. The seminar will be held in Washington, DC, on November 6–7, 2014.
LibQUAL+® Workshops at ALA Midwinter: Slides Now Online
image © Wally GobetzOn January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team was joined by four guest speakers who presented a wealth of information about implementing the survey and acting on the results at their own libraries. Slides from these presentations are linked below:
Edge Initiative for Public Library Technology Assessment Launches
image © JanetandPhilThe Edge Initiative, a new leadership and management tool for libraries that want to improve their public technology services, invites participation by public libraries across the United States. As of January 22, interested public libraries may sign up via the Edge website.
Participating libraries will use Edge to complete an assessment of their public access technology services. Edge provides additional tools and training for libraries to make improvements and better serve their communities.
Spring into LibQUAL+® with Conference Call Series—Register Now
image © Dawn EndicoARL is offering a series of free Skype calls designed to support LibQUAL+ survey administrators and to help administrators share expertise with one another. Online registration for the “Spring into LibQUAL+” Skype series is now open for five calls to be held from January through March 2014.
The calls will be hosted by Martha Kyrillidou, senior director of ARL statistics and service quality programs, and Amy Yeager, library relations coordinator for statistics and assessment at ARL.
Library Assessment Conference 2014: Proposals Due January 17
University of Washington, Suzzallo Library, image © Chris DubéARL, the University of Washington Libraries, and the conference planning committee are still accepting proposals through next Friday, January 17 (now extended to Tuesday, January 21), for the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014.
Leading a Strategic Assessment Program in a Research Library: ARL to Offer Seminar for New Assessment Professionals
ARL is introducing a new educational opportunity for academic and research librarians: “Leading a Strategic Assessment Program in a Research Library: An ARL Seminar for Recently Appointed Assessment Professionals.” This two-day, in-person seminar is designed for librarians and coordinators who are new to the roles and responsibilities of assessment. Assessment professionals from non-ARL libraries are welcome to register. The seminar will be supplemented with pre- and post-workshop webcasts and independent learning activities, plus connection with a network of experienced colleagues who will provide ongoing support. The seminar will be held at the ARL offices in Washington, DC, on March 20–21, 2014. Webcasts will be held in March and May.
Library Assessment Conference 2014: Proposal Submission Deadline Approaching
University of Washington, Suzzallo Library, image © Chris DubéARL, the University of Washington Libraries, and the conference planning committee are accepting proposals through Tuesday, January 21, 2014, for the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held in Seattle, Washington, August 4–6, 2014.
ARL Releases RLI 284 on Digital Humanities, Library Space Assessment
ARL has published Research Library Issues (RLI) no. 284, which features an overview of the digital humanities by Don Waters of the Andrew W. Mellon Foundation. This issue of RLI also includes an article on assessing library space and its connection to student learning, by Joan Lippincott of the Coalition for Networked Information and Kim Duckett of North Carolina State University Libraries.
Research Library Issues, no. 284 (2013)
Research Library Issues (RLI) no. 284 features an overview of the digital humanities by Don Waters of the Andrew W. Mellon Foundation. This issue of RLI also includes an article on assessing library space and its connection to student learning, by Joan Lippincott of the Coalition for Networked Information and Kim Duckett of North Carolina State University Libraries.
The complete table of contents with links to the articles follows:
ARL to Host Events at ALA Midwinter Meeting 2014
image © Wally GobetzARL, LibQUAL+®, and SPARC are offering several events at the American Library Association (ALA) Midwinter Meeting to be held in Philadelphia next month. Highlights include:
ARL Annual Leadership Symposium (invitation only)
Thursday, January 23, 4:00 p.m.–Sunday, January 26, 3:00 p.m.
Four Seasons Hotel