LibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey, which will feature several enhancements.
When the LibQUAL+ survey year opens in January, the team will introduce a mobile version of the survey. LibQUAL+ survey respondents will be automatically directed to the appropriate version of the survey based on the width of their browser window, so libraries will not need to distribute multiple survey URLs. The survey platform will also generate QR codes to use in promoting the mobile version.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:
Sandra Phoenix, Executive Director of the HBCU Library Alliance,
Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona