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LibQUAL+

LibQUAL+® Awards In-Kind Grants to Two Libraries for 2014 Survey

libqual-logoLibQUAL+®LibQUAL+ is pleased to announce that Mzumbe University and the San Diego Law Library are receiving in-kind grants in 2014. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.

 
 

LibQUAL+® to Offer Free Training at ALA Midwinter Meeting in Chicago

chicago-theatre-marqueeimage © John SchniebelLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Chicago on Monday, February 2, 2015.

 
 

LibQUAL+® 2015 Registration Now Open: Join the Global Assessment Community

countries-of-libqual-mapCountries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.

 
 

Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically—Register Now for August 7 Workshop

u-washington-suzzallo-lib-reading-roomimage © Curtis CronnA workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is not required to register for the workshop. The full-day workshop will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

 
 

LibQUAL+® Seeks Applicants for In-Kind Grant Program 2015

libqual-logoLibQUAL+®LibQUAL+ will award up to three institutions in-kind grants to participate in the 2015 LibQUAL+ survey, with a goal of offering one grant for every 50 libraries registered. This will be the 10th year LibQUAL+ has sponsored an in-kind grant program. There are two application deadlines for the 2015 grant program: June 13, 2014, and December 12, 2014. (The early deadline allows the LibQUAL+ team to plan for translations in new languages with an adequate planning cycle.)

 
 

LibQUAL+® Highlights from 2013, Canada Webcast Video Online

libqual-radar-chartLibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.

 
 

LibQUAL+® Workshops at ALA Midwinter: Slides Now Online

independence-hall-philadelphiaimage © Wally GobetzOn January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team was joined by four guest speakers who presented a wealth of information about implementing the survey and acting on the results at their own libraries. Slides from these presentations are linked below: 

 
 

Spring into LibQUAL+® with Conference Call Series—Register Now

desert-dandelionsimage © Dawn EndicoARL is offering a series of free Skype calls designed to support LibQUAL+ survey administrators and to help administrators share expertise with one another. Online registration for the “Spring into LibQUAL+” Skype series is now open for five calls to be held from January through March 2014.

The calls will be hosted by Martha Kyrillidou, senior director of ARL statistics and service quality programs, and Amy Yeager, library relations coordinator for statistics and assessment at ARL.

 
 

ARL to Host Events at ALA Midwinter Meeting 2014

independence-hall-philadelphia-george-washington-statueimage © Wally GobetzARL, LibQUAL+®, and SPARC are offering several events at the American Library Association (ALA) Midwinter Meeting to be held in Philadelphia next month. Highlights include: 

ARL Annual Leadership Symposium (invitation only)
Thursday, January 23, 4:00 p.m.–Sunday, January 26, 3:00 p.m.
Four Seasons Hotel

 
 

LibQUAL+® to Launch Improvements in 2014—Register Now

map of LibQUAL+ countriesCountries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey, which will feature several enhancements.

When the LibQUAL+ survey year opens in January, the team will introduce a mobile version of the survey. LibQUAL+ survey respondents will be automatically directed to the appropriate version of the survey based on the width of their browser window, so libraries will not need to distribute multiple survey URLs. The survey platform will also generate QR codes to use in promoting the mobile version.

 
 

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.

 
 

LibQUAL+® Workshop in Atlanta Oct. 22–23: Registration Deadline Extended

image © Rick AustinRegister by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia. This workshop about acting on LibQUAL+ survey results will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

 
 

LibQUAL+® 2014 Registration Now Open: Join the Global Assessment Community

Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey.

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.

 
 

LibQUAL+® to Offer Training at ALA Midwinter Meeting in Philadelphia

independence-hall-philadelphiaimage © Wally GobetzLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Philadelphia, Pennsylvania, on Monday, January 27, 2014. 

 
 

Library Assessment Conference 2010 Papers Featured in EBLIP

eblip-journal-logoEBLIPFifteen articles about a range of assessment activities in academic libraries are featured in the latest issue of Evidence Based Library and Information Practice (EBLIP vol. 8, no. 2). An editorial by Martha Kyrillidou and Damon Jaggars summarizes the themes of these papers selected from the 2010 Library Assessment Conference proceedings.

 
 

Using LibQUAL+® and Other Evidence for Assessment, Evaluation, Resource Planning—ARL and CARL to Offer Workshop at EBLIP 7

u-saskatchewan-convocation-hallimage © Jordon CooperARL and the Canadian Association of Research Libraries (CARL) will sponsor a workshop on using evidence for assessment and evaluation as part of the Seventh International Evidence Based Library and Information Practice Conference (EBLIP 7) in Saskatoon, Saskatchewan, Canada. This preconference session will be held on Monday, July 15, 2013, from 8:30 a.m. to 12:00 p.m.

UPDATE: This workshop has been cancelled.

 
 

Using LibQUAL+® Effectively and Strategically: ARL to Offer Workshop Oct. 22–23 in Atlanta

libqual-arl-med-faculty-radar-chart-2012ARL will offer a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.

 
 

ARL to Host Events at ALA Annual Conference 2013

chicago-theatre-marqueeimage © John SchniebelARL, LibQUAL+®, and SPARC are offering several events at the American Library Association (ALA) Annual Conference to be held in Chicago this summer. Highlights include: 

ARL/LibQUAL+ Booth
Friday, June 28, 5:30 p.m.–Monday, July 01, 2:00 p.m.
(during exhibit hours)
McCormick Place Convention Center, Booth 528

 
 

LibQUAL+® to Offer Workshop at Northumbria Conference on Performance Measurement

York UK landscape York, UK, © Mark Davis ARL is sponsoring a LibQUAL+ Exchange of Experience workshop on Monday, July 22, 2013, in conjunction with the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, to be held in York, UK. The half-day event will feature opportunities for LibQUAL+ participants and other interested parties to share experiences and discuss strategic uses of assessment results. The program will also include an update on the first UK implementation of the ClimateQUAL survey.

 
 

LibQUAL+® Seeks Applicants for In-Kind Grant Program 2014

libqual-logoLibQUAL+ will award up to three institutions in-kind grants to participate in the 2014 LibQUAL+ survey, with a goal of offering one grant for every 50 libraries registered. This will be the ninth year LibQUAL+ has sponsored an in-kind grant program. There are two application deadlines for the 2014 grant program: June 14, 2013, and December 13, 2013. (The early deadline allows the LibQUAL+ team to plan for translations in new languages with an adequate planning cycle.)

 
 

Service Quality Evaluation Academy Class of 2013 Selected

french-quarter-window-david-ohmer-140x105image © David Paul OhmerARL and the Canadian Association of Research Libraries (CARL) are pleased to announce the participants in the 2013 Service Quality Evaluation Academy, to be held March 11–15 in New Orleans, Louisiana. The academy is an intensive five-day program cosponsored by ARL and CARL that focuses on introductory qualitative and quantitative methods for collecting and analyzing library service quality data. It is designed for librarians across library types and organizational structures who have a strong commitment to service quality assessment efforts. A talented group of colleagues are in the 2013 class:

 
 

LibQUAL+® Awards In-Kind Grants to Three Libraries for 2013 Survey

libqual-logoLibQUAL+ is pleased to announce that three libraries have been selected to receive in-kind grants in 2013. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.

 
 

Join the Global Community of LibQUAL+®: 2013 Registration Now Open

LibQUAL+ is pleased to announce the opening of registration for 2013. With an ever-expanding community composed of libraries from over 25 countries around the world, now is the time to kick-start your assessment with the capability to benchmark with more than a million completed surveys.

 
 

LibQUAL+ Webcast

This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:

  • Sandra Phoenix, Executive Director of the HBCU Library Alliance,
  • Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
  • Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona
 
 

Research Library Issues, no. 271 (Aug. 2010): Special Issue on Value in Libraries: Assessing Organizational Performance

RLI issue 271 includes:

  • Library Value May Be Proven, If Not Self-Evident
  • A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
  • LibQUAL+® and the “Library as Place” at the University of Glasgow
  • Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
  • ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
  • The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
  • Lib-Value: Measuring Value and Return on Investment of Academic Libraries
  • The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
 
   
 
 

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