LibQUAL+ radar chartDuring 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
image © Wally GobetzOn January 27 at the 2014 ALA Midwinter Meeting in Philadelphia, the LibQUAL+ team presented several workshops on the foundations of LibQUAL+, survey administration, and interpreting survey results. The team was joined by four guest speakers who presented a wealth of information about implementing the survey and acting on the results at their own libraries. Slides from these presentations are linked below:
image © Dawn EndicoARL is offering a series of free Skype calls designed to support LibQUAL+ survey administrators and to help administrators share expertise with one another. Online registration for the “Spring into LibQUAL+” Skype series is now open for five calls to be held from January through March 2014.
The calls will be hosted by Martha Kyrillidou, senior director of ARL statistics and service quality programs, and Amy Yeager, library relations coordinator for statistics and assessment at ARL.
image © Wally GobetzARL, LibQUAL+®, and SPARC are offering several events at the American Library Association (ALA) Midwinter Meeting to be held in Philadelphia next month. Highlights include:
ARL Annual Leadership Symposium (invitation only)
Thursday, January 23, 4:00 p.m.–Sunday, January 26, 3:00 p.m.
Four Seasons Hotel
Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey, which will feature several enhancements.
When the LibQUAL+ survey year opens in January, the team will introduce a mobile version of the survey. LibQUAL+ survey respondents will be automatically directed to the appropriate version of the survey based on the width of their browser window, so libraries will not need to distribute multiple survey URLs. The survey platform will also generate QR codes to use in promoting the mobile version.
image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.
image © Rick AustinRegister by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia. This workshop about acting on LibQUAL+ survey results will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.
Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
image © Wally GobetzLibQUAL+ will offer a series of free workshops for current and potential participants in conjunction with the American Library Association (ALA) Midwinter Meeting in Philadelphia, Pennsylvania, on Monday, January 27, 2014.
EBLIPFifteen articles about a range of assessment activities in academic libraries are featured in the latest issue of Evidence Based Library and Information Practice (EBLIP vol. 8, no. 2). An editorial by Martha Kyrillidou and Damon Jaggars summarizes the themes of these papers selected from the 2010 Library Assessment Conference proceedings.