LibQUAL+

York, UK, © Mark Davis ARL is sponsoring a LibQUAL+ Exchange of Experience workshop on Monday, July 22, 2013, in conjunction with the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, to be held in York, UK. The half-day event will feature opportunities for LibQUAL+ participants and other interested parties to share experiences and discuss strategic uses of assessment results. The program will also include an update on the first UK implementation of the ClimateQUAL survey.

LibQUAL+ will award up to three institutions in-kind grants to participate in the 2014 LibQUAL+ survey, with a goal of offering one grant for every 50 libraries registered. This will be the ninth year LibQUAL+ has sponsored an in-kind grant program. There are two application deadlines for the 2014 grant program: June 14, 2013, and December 13, 2013. (The early deadline allows the LibQUAL+ team to plan for translations in new languages with an adequate planning cycle.)

image © David Paul OhmerARL and the Canadian Association of Research Libraries (CARL) are pleased to announce the participants in the 2013 Service Quality Evaluation Academy, to be held March 11–15 in New Orleans, Louisiana. The academy is an intensive five-day program cosponsored by ARL and CARL that focuses on introductory qualitative and quantitative methods for collecting and analyzing library service quality data. It is designed for librarians across library types and organizational structures who have a strong commitment to service quality assessment efforts. A talented group of colleagues are in the 2013 class:

LibQUAL+ is pleased to announce that three libraries have been selected to receive in-kind grants in 2013. The selection of grantees was based on financial need, contribution to the growth of LibQUAL+, and potential for surfacing best practices in the area of library service improvements.

LibQUAL+ is pleased to announce the opening of registration for 2013. With an ever-expanding community composed of libraries from over 25 countries around the world, now is the time to kick-start your assessment with the capability to benchmark with more than a million completed surveys.

This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:

• Sandra Phoenix, Executive Director of the HBCU Library Alliance,
• Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
• Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona

RLI issue 271 includes:

• Library Value May Be Proven, If Not Self-Evident
• A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
• LibQUAL+® and the “Library as Place” at the University of Glasgow
• Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
• ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
• The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
• Lib-Value: Measuring Value and Return on Investment of Academic Libraries
• The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries