ARL will offer a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.
This webcast from February 14, 2012, provides potential and current LibQUAL+® participants with vital information on the LibQUAL+® service. This one-hour webcast provides practical information for administering a survey, helps participants with interpreting the data and its analysis, and shares best practices in using the results.Key members of the LibQUAL+® team, Martha Kyrillidou and David Green, hosted the webcast. Our guest presenters were:
Sandra Phoenix, Executive Director of the HBCU Library Alliance,
Carla Stoffle, Dean, University Libraries and Center for Creative Photography, University of Arizona, and
Chestalene Pintozzi, Director of Project Management & Assessment, University of Arizona