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ClimateQUAL®: Organizational Climate and Diversity Assessment—Call for Participation 2014–2015

rainbow-over-peckham-libraryimage © Julian BurgessARL invites participation in the ClimateQUAL survey in 2014–2015. The online survey collects information about: (a) library staff perceptions of the organization’s commitment to the principles of diversity, (b) staff perceptions of organizational policies and procedures, and (c) staff attitudes. The survey addresses such issues as diversity, teamwork, learning, fairness, current managerial practices, and staff attitudes and beliefs.

 
 
 

LibQUAL+® 2015 Registration Now Open: Join the Global Assessment Community

countries-of-libqual-mapCountries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.

 
 

Call for Proposals for SPEC Survey Topics 2015—Deadline July 18, 2014

SPEC logoSPECARL is seeking proposals for 2015 SPEC survey topics. For 40 years ARL has gathered and disseminated data through the SPEC survey program to assist libraries in the continuous improvement of their management systems. Each year, ARL works with librarians in the US and Canada to develop surveys of the ARL membership on strategic topics related to research library policies and practices. (Survey authors do not need to work at an ARL member library, but only ARL libraries are surveyed.)

 
 

Assessing ILL/DD Services: New Cost-Effective Alternatives

This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.

Full text available via the Internet Archive:

https://archive.org/details/assessingillddse00jackrich

 
 
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