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Assessing ILL/DD Services: New Cost-Effective Alternatives

This 2004 ARL study by Mary Jackson, with Bruce Kingma and Tom Delaney, collects and analyzes current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations.

Full text available via the Internet Archive:

https://archive.org/details/assessingillddse00jackrich

 
 

Analyzing Age and Race/Ethnicity Demographics webcast

This webcast, recorded November 5, 2013, focuses on the enormous staffing changes occurring in research libraries, in terms of both demographics and demand for skills. The presenters are Mark Puente, director of diversity and leadership programs at the Association of Research Libraries, and Stanley Wilder, university librarian at the University of North Carolina Charlotte.

This is the last in a series of four webcasts illustrating effective uses of data from the ARL Annual Salary Survey, which reports salaries for more than 12,000 professional positions in ARL libraries in the United States and Canada.

 
 

Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians webcast

In this webcast, recorded September 10, 2013, Brian Keith of the University of Florida Libraries explains how his institution used data from the ARL Salary Survey to implement an internally and externally equitable salary structure for faculty librarians. He is introduced by Judy Ruttenberg of ARL, who provides an overview of the Transforming Research Libraries program.

This is the third in a series of four webcasts illustrating effective uses of data from the ARL Annual Salary Survey, which reports salaries for more than 12,000 professional positions in ARL libraries in the United States and Canada.

 
 

ClimateQUAL®: Organizational Climate and Diversity Assessment—Call for Participation 2014–2015

rainbow-over-peckham-libraryimage © Julian BurgessARL invites participation in the ClimateQUAL survey in 2014–2015. The online survey collects information about: (a) library staff perceptions of the organization’s commitment to the principles of diversity, (b) staff perceptions of organizational policies and procedures, and (c) staff attitudes. The survey addresses such issues as diversity, teamwork, learning, fairness, current managerial practices, and staff attitudes and beliefs.

 
 

LibQUAL+® 2015 Registration Now Open: Join the Global Assessment Community

countries-of-libqual-mapCountries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.

 
 
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