image © Mark DavisService quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.
Health sciences librarian with medical facultyARL is offering a free webcast to further explore Transforming Liaison Roles in Research Libraries, the third report in the New Roles for New Times series. This series highlights the transformation of the library workforce to address new challenges for research libraries in serving 21st-century students, educators, schools, and researchers. The latest report proposes that evolving research library environments—including shifting technology, student learning, and scholarly practices—call for a fresh look into the role of research library liaisons.
U Minnesota health sciences librarian Jonathan Koffel with medical facultyARL today released Transforming Liaison Roles in Research Libraries, the third report in the New Roles for New Times series. This series highlights the transformation of the library workforce to address new challenges for research libraries in serving 21st-century students, educators, schools, and researchers.
The new report, written by Janice M. Jaguszewski from University of Minnesota Libraries and Karen Williams from University of Arizona Libraries, presents findings from interviews and other research into current trends in liaison librarianship, surfacing several challenges to the established, overarching liaison structure.
ARL has published Digital Image Collections and Services, SPEC Kit 335, which examines how research libraries and their parent institutions have responded to the transition from analog to digital images and the growth of digital images available from commercial vendors and/or created within institutions or their libraries. The survey gathers information about current practices relating to the development and management of institutional digital image collections and the acquisition and use of licensed image databases.
The ARL Joint Task Force on Services to Patrons with Print Disabilities released this report to bring much-needed attention to the challenges of print-disabled individuals who are seeking access to both print and digital library products and services. The report contains recommendations for research libraries to make information accessible to their full range of diverse users equitably. ARL believes that research libraries are poised to provide critical direction—along with academic leadership, IT, and disability services—on the service and technology planning, procurement, and licensing necessary to create a fully accessible information environment.
RLI issue 281 includes:
ARL has published Responsible Conduct of Research Training, SPEC Kit 336, which examines research libraries’ participation in institutional efforts to train faculty, staff, students, and other researchers in the principles of responsible conduct of research (RCR) and ethical research practices. The survey includes questions on the institution’s training activities, on training roles currently undertaken by librarians, and on librarians’ willingness to expand instruction into the arena of responsible conduct of research.
image © Rick AustinRegister by October 11 for the ARL workshop, “Using LibQUAL+ Effectively and Strategically,” to be held October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia. This workshop about acting on LibQUAL+ survey results will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.
Countries of LibQUAL+ interactive mapARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2014 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.