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Library Services

SPEC Kit 327: Reconfiguring Service Delivery (December 2011)

SPEC Kit 327 investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those decisions; the impacts on staff; the changes in delivery methods; and whether there have been any collaborations with other institutions or consortia, or outsourcing of service delivery. It also explores user involvement in the planning for service changes and whether the effectiveness of new service configurations has been assessed. The survey used a case study approach to reveal developing patterns, unique applications, and anticipated changes in the physical or organizational arrangement of service delivery that may be widely adaptable in other libraries so that they can continue to be the primary information providers for their constituents. This SPEC Kit includes documentation from respondents that describes the service philosophy, services offered, planning process, and communications about service changes. Also included are floorplans and images of redesigned spaces.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 327 on the ARL Digital Publications website.

 
 

SPEC Kit 328: Collaborative Teaching and Learning Tools (July 2012)

SPEC Kit 328 gathers information about what collaborative teaching and learning tools are currently being offered to users in ARL member libraries. It covers questions on which kinds of tools are offered, how many, and why, where they are located, who may use them, the sources of funding, who provides training and support, and what techniques are used to promote and evaluate the tools. For the purpose of this survey, “collaborative teaching and learning tools” are limited to the equipment, devices, or systems being offered to research library users in a self-service environment including, but not limited to, the following: interactive whiteboards (IWBs, e.g., SMART Board), touchscreen tablet computers (e.g., iPads), classroom/audience response system (e.g., clickers), interactive learning centers (e.g., TouchTables), and Wii gaming systems. This SPEC Kit includes documentation from respondents that describe available equipment and services, loan policies, instructions for using equipment, and materials promoting the services.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 328 on the ARL Digital Publications website.

 
 

SPEC Kit 326: Digital Humanities (November 2011)

SPEC Kit 326 provides a snapshot of research library experiences with digital scholarship centers or services that support the humanities (e.g., history, art, music, film, literature, philosophy, religion, etc.) and the benefits and challenges of hosting them. The survey asked ARL libraries about the organization of these services, how they are staffed and funded, what services they offer and to whom, what technical infrastructure is provided, whether the library manages or archives the digital resources produced, and how services are assessed, among other questions. This SPEC Kit includes documentation from respondents that describes the mission or purpose of digital humanities centers, the services offered, policies and procedures, examples of digital projects, fellowship and grant opportunities, promotional materials, and repositories for digital projects.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 326 on the ARL Digital Publications website.

 
 

SPEC Kit 321: Services for Users with Disabilities (December 2010)

SPEC Kit 321 explores what services are being provided and how users are made aware of them; what assistive technologies are being offered today and who maintains them; which library staff have responsibility for providing services and how are they trained; and what service policies and procedures are in place for users with disabilities. It includes documentation from respondents that describe the services offered, the assistive technology that is available, service policies, user needs assessment, staff training materials, and job requirements for service coordinators.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 321 on the ARL Digital Publications website.

 
 

SPEC Kit 322: Library User Experience (July 2011)

SPEC Kit 322 explores recent and planned user experience activities at ARL member libraries and the impact these efforts have on helping the libraries transform to meet evolving user needs. The survey elicited examples of successful user experience activities to serve as benchmarks for libraries looking to create or expand efforts in this area. It also explored whether libraries have created positions or entire departments focused on user engagement and the user experience. This SPEC Kit includes documentation from respondents that describe user experience planning and organization, specific projects, how volunteers are recruited, the role of advisory boards, and job requirements for user experience coordinators, among others.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 322 on the ARL Digital Publications website.

 
 

SPEC Kit 311: Public Access Policies (August 2009)

SPEC Kit 311 explores the role ARL member libraries are playing in supporting public access policies in their institutions. The survey respondents were asked to provide information on staffing, partnerships, and resources and services developed for public access policy (PAP) compliance support, and the challenges related to providing such support. This SPEC Kit includes documentation from respondents in the form of PAP Web sites, compliance FAQs and flowcharts, handouts and slides from presentations to faculty and library staff, and sample letters to publishers.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 311 on the ARL Digital Publications website.

 
 

SPEC Kit 309: Library Support for Study Abroad (December 2008)

SPEC Kit 309 explores how ARL member libraries are responding to the needs of faculty and student participants in various types of study abroad programs, which library services and resources are provided to participants, how library support is staffed and administered, whether collections are physical or online, and how services are delivered. It includes documentation from respondents in the form of study abroad program Web pages and descriptions of library services for these programs.

This publication is available for purchase in both online and print versions. Download the spec-kit-purchase-options-2013.pdf  for complete pricing and purchase options information.

Link to the online SPEC Kit 309 on the ARL Digital Publications website.

 
 
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