Events on: Thursday, August 07, 2014

Closing the Loop: Evaluating Your Key Scholarly Communication Programs and Services

Seattle-skylineimage © Chris TarnawskiThis half-day workshop, offered by the ARL-ACRL Institute on Scholarly Communication (ISC) as part of the Library Assessment Conference, will provide attendees with basic evaluation concepts and frameworks, introducing the vocabulary of evaluation, and suggest a step-by-step process for creating and implementing one's own logic models or theory of change. Examples will be drawn from both the field of academic and research libraries, and the wider non-profit sector, to help attendees understand the broader concepts behind specific measurement tools. In the tradition of other ISC events, this workshop will emphasize active participatory learning and hands-on work. The session is appropriate both for those with some experience in program evaluation, and those who are new to it. The workshop will be facilitated by Catherine Brown of Integrative Solutions.

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Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically

u-washington-suzzallo-library-reading-roomimage © Curtis CronnA workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is not required to register for the workshop. The full-day workshop will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.

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