Tuesday, October 22, 2013 1:00PM to
Wednesday, October 23, 2013 12:00PM
ARL is offering a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.
LibQUAL+ is a survey tool that solicits users’ opinions of library service quality. The survey has been used by over 1,200 libraries worldwide and has been a foundational element of library assessment initiatives. Increasingly, academic and research libraries recognize that assessment is not an end in itself; rather, assessment is part of the library’s overall management strategy. This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.
As a result of attending this workshop, participants will:
- Understand their library’s most recent LibQUAL+ survey results
- Mine LibQUAL+ data using three different interpretation frameworks
- Identify specific targets for service-quality improvement
- Consider ways to develop knowledge and accountability throughout the library in order to improve library service based on the survey results
- Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems
Dates and Times: Tuesday, October 22, 2013, 1:00–5:00 p.m. and Wednesday, October 23, 2013, 8:00 a.m.–12:00 p.m.
Location: Georgian Terrace Hotel, Atlanta, Georgia
Deadline: Register by October 11, 2013