RLI issue 271 includes:
- Library Value May Be Proven, If Not Self-Evident
- A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
- LibQUAL+® and the “Library as Place” at the University of Glasgow
- Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
- ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
- The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
- Lib-Value: Measuring Value and Return on Investment of Academic Libraries
- The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries