LibQUAL+'s centerpiece is a rigorously tested web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
LibQUAL+ enables systematic assessment and measurement of library service quality, over time and across institutions. LibQUAL+ services have been used in a variety of libraries, including college and university, community college, health science, law, and public libraries—some through various consortia, others as independent participants. The project has also expanded internationally, with participating libraries in all major continents.
The LibQUAL+ protocol was developed by ARL in collaboration with Texas A&M University (TAMU), with support from the US Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE). The growing LibQUAL+ community of participants and its extensive dataset are rich resources for improving library services.