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Supervisor, Integrated Library System (ILS) / ADRSS

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NYU, Division of Libraries, seeks a Supervisor for its’ Integrated Library System (ILS) & Access Delivery and Resource Sharing Services (ADRSS). The Supervisor will serve as a primary contact for routine ILS circulation and reserves module support requests from NYU Libraries and consortium member users. This position will oversee all shipping operations for ADRSS units and supervise the day-to-day service delivery and staffing for the direct consortial borrowing service, EZBorrow. The incumbent will manage routine client-side Aleph circulation and reserves configuration requests, special projects and issue tracking for NYU Libraries' and consortium members. Supervisor will serve on both Circulation Technical Leads and Circulation Users groups and provide a critical link between the groups, particularly in terms of user training, documentation and issues tracking. Additionally, the Supervisor will collaborate with the Resource Sharing and Delivery Services Supervisor to insure optimal service delivery (from request to receipt) for all shipping-based services and system-intensive services (i.e. ILL, EZBorrow, and Delivery Services), and take specific responsibility for managing service delivery and workflows for the EZBorrow direct consortial borrowing program. As a member of the ADRSS management team, the Supervisor will oversee and coordinate service delivery, workflows and staffing for all ADRSS service points during evening and weekends, in the absence of Circulation Services Supervisor and Resource Sharing and Delivery Services supervisors.

This position works evenings and weekends:Hours: Tuesday - Thursday, 2-10 PM; Friday - Saturday 12-8

Reports to: Resource Sharing & Delivery Services Librarian, the ILS and ADRSS.

Qualifications: Bachelors’ Degree and at least 2 years’ relevant experience in a customer service or library environment, including staff supervision, or an equivalent of education and experience. Demonstrated ability to work with moderately complex client-side software.

Required Knowledge, Skills, and Abilities: Excellent oral and written communication skills, excellent customer service skills, ability to multi-task and work with a diverse population, both domestic and international, including community patrons and academic scholars, ability to work variable shifts (including evenings and weekends), word processing, spreadsheet and database software proficiency.

NYU offers a competitive salary and superior benefit package, which includes tuition benefits for self and eligible family members, generous vacation, medical, dental, and retirement plans. NYU is an Equal Opportunity/Affirmative Action Employer.

How to apply: For more information about working at NYU and to apply for this position online, visit our website at: https://www.nyucareers.com, posting number 20095016

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