Library Information Analyst

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The University of Arizona, University Libraries, Tucson, Arizona
Classified Staff
FTE:  1.0
Position Summary:
The Library Information Analyst serves as a lead training coordinator and manager of Information, 
Reference & Referral processes to include designing, developing, maintaining and coordinating training, 
in collaboration with others, for all Access and Information Services (AIS) staff and student employees, 
requiring a high degree of computer/digital fluency in using instructional/training software.  Incumbent 
is responsible for reference performance oversight and feedback to staff across all AIS service sites; 
provides courteous customer service, information, reference and technology assistance; and 
coordinates the work of and supervises student employees working at AIS service sites.  This position 
works in an environment where team members are located in four libraries across campus: Main, 
Science-Engineering, Special Collections and Fine Arts; working 24/5 and weekends for the purpose of 
supporting the education needs of customers and for promoting a safe and secure learning environment 
in the various libraries. 
Work Schedule:  
Monday – Friday 9AM – 6PM.  As needed, Library personnel may be required to change schedules for 
training purposes or to fill in behind night and weekend staff in order to best meet the needs of library 
customers.  As customers’ needs change, the assignments, work and hours may change.
Duties and Responsibilities:
Reference Services and Training Coordination (50%):
One of three lead coordinators and managers of library Information, Reference & Referral processes. 
Includes designing training; updating, selecting appropriate delivery methods; performance oversight 
and feedback to staff providing Information, Reference and Referral services. Works in collaboration 
with AIS and Research & Instruction to provide discipline specific training and to ensure AIS employees 
meet reference competencies across all sites.
Provides leadership by maintaining a working knowledge of issues and trends in Reference Services, 
training and eLearning tools, specifically those associated with academic libraries and customer related 
Primary authority for managing and coordinating:
All student Information & Referral training including developing consistent expectations and training, 
creating and maintaining training syllabus for all employees and ensuring training is easily accessible 
through the AIS course management site. Assesses accuracy and effectiveness of training including 
analysis of supporting data.
Manages LibAnswers online reference technology platform including maintenance of AIS entries and 
consultation with other teams/stakeholders.
Manages and coordinates all virtual reference services including scheduling, reviewing transcripts for 
quality and providing feedback and guidance to staff; liaisons with other Library departments, drafting, 
recommending and advising on processes, products, procedures and policies.
Supports library Information, Reference & Referral working group in identifying training needs at the 
program and individual level and provides learning opportunities for the AIS staff regarding reference 
tools, databases and reference interview techniques as well as one-one-one follow-up training and 
learning opportunities for individuals to ensure information, reference and technology competencies 
are met.
Customer Service (25%): 
Provides Information & Referral assistance to the campus community and general public at multiple 
integrated (reference, technology and circulation via online chat and email) public service desks.
Primary reference trainer, and as such, public service desk hours are performed through on-the-job 
training, shadowing and observing staff. Locates library information, resources, materials and services.
Negotiates overdue circulation accounts and answers billing and collections questions.  Troubleshoots 
software, computers and other equipment.
Acts as liaison in regards to reporting criminal activity or emergency situations, building problems, 
library equipment problems and reporting incidents while providing public service desk hours, and also 
coordinates the work of and supervises student employees. 
Library-wide and Department Leadership Participation (25%):
Attends library-wide meetings to keep informed and give input on library matters.
Actively participates and follows-up on assignments in projects, selection committees, meetings, 
discussions and training sessions or fills in for those on projects. Facilitates meetings, makes 
presentations as needed, and participates in data based decision making. Utilizes specialized software 
(quantitative and qualitative analysis) to assist with the collection, organization, compilation and 
assessment of team customer data to demonstrate quality of work and to continually improve customer 
access. Creates, maintains and updates work processes documentation.  
Minimum Qualifications:  Bachelor's degree AND five years related library experience; OR, Nine years 
related library experience; OR, Any equivalent combination of experience, training and/or education 
approved by Human Resources. 
Preferred Qualifications: 
Experience providing public and reference services (in-person and virtual), utilizing the reference 
interview process to determine customer need in an academic, research or large public library. This 
involves understanding the research and references process as well as a broad understanding of various 
types of reference sources (e.g. library catalog, indexes, search engines, print resources) and their 
appropriate uses. 
Evidence of a high degree of computer/digital fluency especially related to the use of 
instructional/training software such as Articulate Storyline and Desire2Learn course management 
Ability to work independently and collaboratively on the design, development, delivery and assessment 
of customized reference instruction, train groups and individuals whose learning styles, levels of 
academic preparedness and backgrounds vary greatly in effective use of library resources and research 
tools, as well as experience evaluating individuals based on established work expectations. 
Strong knowledge of issues and trends in assessment, instruction and reference services including 
knowledge of a variety of automated library systems, record interpretation and software utilized in 
academic libraries, as well as skill in applying critical thinking to planning, implementing and continually 
improving the Libraries' Information, Reference & Referral services. 
Demonstrated ability to work in a fast-paced/multi-tasking environment prioritizing tasks and 
responding positively to unanticipated changes while exhibiting follow-through and flexibility under 
demanding circumstances. This involves the ability to work proactively and constructively to identify, 
define and solve problems with customers and colleagues within the unit and library-wide. 
Demonstrated leadership skills including evidence of excellent initiative, organizational and time 
management skills; evidence of the use of good judgment and solid analytical and problem-solving skills 
with ability to work autonomously with minimal supervision. 
Demonstrated customer service skills including ability to work with diverse people and serve a diverse 
population as well as taking a proactive approach to meeting customer need, coordinating with peers in 
order to effectively meet customer need, and initiating effective interventions that result in customer 
Evidence of excellent interpersonal skills, tact, discretion, good judgment and proven ability to exercise 
discretion in working with highly confidential and sensitive matters. Skill in developing and maintaining 
good working relationships. 
Experience gathering and analyzing internal and external data (both qualitative and quantitative) and 
knowledge of advanced data collection and information research methods. 
Demonstrated use of Microsoft Outlook, Excel, Word and Power Point presentation software as well as 
secure cloud platforms such as basic SharePoint and; demonstrated ability to acquire new 
technology skills. 
Ability and willingness to learn new skills as the work environment and customer needs change, showing 
personal confidence, motivation and management to work toward goals.  
Salary/Benefits:  $41,668 annually, plus an outstanding array of benefits that include: medical, dental, 
vision, life insurance, short and long-term disability programs; state retirement, and pre-tax savings 
programs; UA/ASU/NAU tuition reduction for employee & qualified family members; paid holidays, 
vacation, sick and professional leave; child care and other life/work resources; wellness programs; 
access to UA recreation and cultural activities; and more.   
How to Apply:  Go to The University of Arizona’s CareerTrack application system at and search for Job #55567.  Completely fill in a classified staff 
application form, and be prepared to include 3 supervisor references, answer supplementary questions 
and attach a resume and letter of interest as indicated.  The letter of interest should describe how your 
experience and qualifications fit the position. Application materials mailed/emailed to the department 
will not be accepted.  Note:  The University Libraries does not pay candidate interview or moving 
expenses for classified staff positions.  The UA conducts pre-employment screenings for all positions, 
including work history, academic, criminal and driver’s license checks.  For questions regarding The UA 
CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5).   Open/Close Dates: Posted: 
6/13/14.  Closes: This position is open until filled.  
As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power 
of a diverse community and encourages applications from individuals with varied experiences and 
backgrounds.  The University of Arizona is an Equal Employment Opportunity – Affirmative Action 

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