True learning means you do things in a new way. We know a good deal about what helps people to learn. People will learn faster and better when they:

• Want to learn
• Know why it is important for them to learn
• Believe that what they will learn will help them in real ways
• Are in a supportive environment and are free from threat
• Feel good about themselves and feel able to learn what is expected of them
• Are provided the information they are to learn in several different ways
• Learn by doing the task
• Have a chance to practice what they have learned
• Are given feedback on their performance
• Are praised when doing things well

The kind of training and coaching people are given makes a big difference in how much they will retain.