Jennifer Ward is Head of Web Services at the University of Washington Libraries, where she is responsible for general oversight of the libraries' Web presence. In addition, she manages the Services Group within the Information Technology Services department as well as the libraries' human factors/user experience program. Prior to her start at the University of Washington in 2000, she was a Visiting Research Programmer in Library Systems at the University of Illinois Library and a Slavic Languages Cataloger at the University of North Carolina at Chapel Hill.

Jennifer received her MS in library and information science from the University of Illinois at Urbana-Champaign and her BA in Russian literature and languages from the University of North Carolina at Chapel Hill.