The Information Technology Competency Series and the UF Computer Challenge

The Information Technology Competency Series is a good example of a “best practice” in the Libraries. The ongoing development of electronic competencies of UF Libraries staff is a high priority. Learning technology skills and acquiring knowledge in appropriate areas is vital in keeping library staff informed and effective in performing job tasks. An additional benefit for the Libraries and for the staff is that the staff have the opportunity to share their expertise with their colleagues. The Staff Development Committee has defined three levels of information technology competencies:

Level 1: Library expectations for job performance requires that all staff be uniformly trained within the first six months of employment. Supervisors, therefore, can expect that staff will demonstrate competence in basic computer skills. This includes a general awareness of computers systems and applications used throughout the libraries to perform staff functions as well as services to library users, basic Windows functionality, familiarity with the Libraries Website, including the Library Staff Toolbox, ability to use Microsoft Outlook, including Calendar, Email and the public folders, internet basics, ability to use a web browser, etc. Level 1 workshops are offered quarterly, as part of new staff orientation but all staff are welcome to participate.

Level 2: this level of competency is based on job function. It is defined in individual position descriptions, annual assignments and discussed with the supervisor. Examples includes a working knowledge of the technical mode and/or public mode of LUIS, OCLC, RLIN and other systems, ability to design web pages, familiarity with file transfer protocols, etc. workshops offered at this level include Web Design, PowerPoint and Excel. Level III: As appropriate to each assignment, staff may be expected to perform at the expert level in one or more level 2 competency and serve as a resource for the rest of the staff for providing training and/or assistance. (Note: volunteer trainers have reached this level of competency, teaching such workshops as Excel and Web Design).

The Library has recently joined the Campus-wide training initiative, UF Computer Challenge. Computer Challenge gives university employees some recommended structure when pursuing their information technology training goals. The series involves three tracks: End User/Desktop Skills Certificate, IT Provider Certificate and a specifically designed certificate (the Libraries will offer a Library Track Certificate). The Libraries is making available its trainers and computer training room to the rest of campus in participating in this program.

Prepared by: Trudi Di Trolio, Staff Development Officer