Washington, DC—The LibQUAL+® team is pleased to announce that there are a few spots available for the daylong workshop Working Effectively with LibQUAL+® on November 1, 2012, following the Library Assessment Conference in Charlottesville, Virginia. Led by Raynna Bowlby and Martha Kyrillidou (Association of Research Libraries), this workshop targets recent LibQUAL+® participants, exposing attendees to the variety of ways one can approach and interpret LibQUAL+® data, and focuses on specific institutional results and analysis.
LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the international library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. This assessment protocol has been used by more than 1,200 libraries across the globe since 2000. LibQUAL+® is located on the Web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.