ARL will offer a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.
LibQUAL+ is a survey tool that solicits users’ opinions of library service quality. The survey has been used by over 1,200 libraries worldwide and has been a foundational element of library assessment initiatives. Increasingly, academic and research libraries recognize that assessment is not an end in itself; rather, assessment is part of the library’s overall management strategy. This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.
As a result of attending this workshop, participants will:
- Understand their library’s most recent LibQUAL+ survey results
- Mine LibQUAL+ data using three different interpretation frameworks
- Identify specific targets for service-quality improvement
- Consider ways to develop knowledge and accountability throughout the library in order to improve library service based on the survey results
- Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems
Dates and Times: Tuesday, October 22, 2013, 1:00–5:00 p.m. and Wednesday, October 23, 2013, 8:00 a.m.–12:00 p.m.
Location: Georgian Terrace Hotel, Atlanta, Georgia
Deadline: Register by October 11, 2013
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.