During 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. Of these surveys, 72% were “LibQUAL+ Lite” questionnaires and 28% were long. Median survey completion times were 5 minutes, 22 seconds for the Lite questionnaire and 9 minutes, 5 seconds for the long version. For an overview of the 2013 survey results, download the two-page 2013 LibQUAL+ survey highlights (PDF). For more detail about the 2013 survey at ARL member libraries, the 2013 ARL LibQUAL+ notebook (PDF) summarizes the results from more than 48,000 faculty and students in 29 ARL libraries.
On January 17, 2014, the Canadian Association of Research Libraries (CARL) sponsored a webcast, “LibQUAL+ Trends in CARL Libraries,” presented by Linda Bedwell, LibQUAL+ Canada Coordinator. The recording and slides from the presentation are available via the LibQUAL+ Canada website.
LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at http://www.libqual.org/.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at https://www.arl.org/.
