HomeNewsARL NewsImproving Library Service Quality by Using LibQUAL+® Effectively and Strategically—Register Now for August 7 Workshop

Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically—Register Now for August 7 Workshop

u-washington-suzzallo-lib-reading-roomimage © Curtis CronnA workshop on acting on LibQUAL+ survey results is being offered on August 7, 2014, in conjunction with the Library Assessment Conference in Seattle, Washington. Registration for the conference is not required to register for the workshop. The full-day workshop will be led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant.

This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.

As a result of attending this workshop, participants will:

  • Understand the library’s most recent LibQUAL+ survey results
  • Mine LibQUAL+ data using three different interpretation frameworks
  • Identify specific targets for service quality improvement
  • Consider ways to develop knowledge and accountability throughout the library for the connection between the survey results and library service
  • Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems 

Event Details

Dates and Times: Thursday, August 7, 2014, 8:30 a.m.–3:30 p.m.
Location:
Suzzallo and Allen Libraries, University of Washington campus, Seattle
Fee:
$130
Deadline:
Registration open until filled

Register for the Conference and Workshops
To register for the workshop only, please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For more information, visit the Library Assessment Conference website.


LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the international library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. This assessment protocol has been used by more than 1,200 libraries across the globe since 2000. LibQUAL+ is on the web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.

 
 
 
 

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