ARL invites libraries to join the global assessment community of LibQUAL+ by registering for the 2015 LibQUAL+ survey.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested web survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library.
Since 2000, more than 1,300 libraries in 29 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive dataset of more than one million completed surveys are rich resources for improving library services.
Register to Participate in 2015
Participants will receive access to an array of assessment resources, free training, and timely delivery of survey results. The survey registration fee is $3,200.
Past participants may register on the LibQUAL+ website and may be eligible for discounted fees. For institutions that participated in 2014, the fee is only $2,200. Institutions that most recently participated in 2013 will be charged $2,700. For all others, the standard base fee of $3,200 applies.
As a benefit of registration, participants are able to view results for all libraries participating in the same survey year. For access to the full set of survey results from 2000 through 2015, institutions may purchase an annual LibQUAL+ Membership Subscription for $1,000.
Registration is ongoing and enables participants to implement a survey at any time during LibQUAL+’s two 2015 survey sessions:
- Session I (January 15–May 31, 2015)—Register by May 1, 2015
- Session II (July 1–December 9, 2015)—Register by November 1, 2015
Free Training: February 2, 2015, in Chicago
Free training will be offered on Monday, February 2, 2015, in Chicago, Illinois, in conjunction with the American Library Association Midwinter Meeting. Online registration is now open for these workshops.
LibQUAL+ Workshop: August 7, 2014, in Seattle
Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically, a one-day workshop, will be held on Thursday, August 7, 2014, following the Library Assessment Conference in Seattle, Washington. Led by Raynna Bowlby (ARL consultant), Lisa Hinchliffe (University of Illinois at Urbana-Champaign), and Martha Kyrillidou (ARL), this workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in the US and Canada. ARL’s mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.