For immediate release:
December 9, 2009

For more information, contact:
Selena Killick
Cranfield University
+44 (0) 1793 785561
s.a.killick@cranfield.ac.uk

David Green
Association of Research Libraries
202-296-2296
david@arl.org

LibQUAL+® and Beyond

A 2010 International Training Event in Glasgow, Scotland

Agenda

Washington, DC--The LibQUAL+® team is pleased to announce the LibQUAL+® and Beyond training event in Glasgow, Scotland.

This strategically focused event is recommended for library directors, performance measurement professionals, and LibQUAL+® administrators. This all-day workshop is designed for LibQUAL+® participants and other libraries interested in better understanding how they can use their assessment results effectively, identify actionable items, and incorporate a cycle of improvement into the larger library assessment framework within their institution. It will provide an opportunity for all European LibQUAL+® Consortia and other international participants to reflect on the experience from LibQUAL+® so far within their local contexts.

Date: 24th May 2010
Time: 9:00 a.m.–4:00 p.m.
Location: University of Glasgow, Glasgow, Scotland
Agenda: http://libqual.org/documents/LibQual/attachments/Agenda_LQBeyond_May_2010.pdf
Register: http://www.libqual.org/events by 30th April 2010
The event is free of charge.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is located on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the Web at http://www.arl.org/.