For immediate release:
May 17, 2011

For more information, contact:
David Green
Association of Research Libraries
202-296-2296
david@arl.org

Register Now for Ninth Northumbria International Conference on Performance Measurement in Libraries and Information Services

University of York, UK, August 22-25, 2011

Washington DC—Register now to attend the upcoming Northumbria Conference at the University of York (UK). The conference theme reflects the current global context in which library and information services are operating. Papers, posters, panels, and workshops are sought on, but not limited to, the theme and related topics in library performance measurement, assessment, and evaluation.

The Northumbria Conference seeks to bring together practitioners, researchers, educators, and students interested in all aspects of performance and measurement in library and information services in any context. The conference is truly international and welcomes participants from all countries and continents.

There will be a LibQUAL+® Exchange of Experience workshop on the morning of August 22, prior to the start of the main conference. For more details, visit http://www.libqual.org/events/1259. During the afternoon of August 23, Charles B. Lowry, Executive Director of ARL, will present a paper entitled “Subcultures and Values in Academic Libraries: What Does ClimateQUAL® Research Tell Us?”

To close the conference on August 25, there will be a Balanced Scorecard Workshop (libraries engaged with the Balanced Scorecard please email us).

The conference will be held at the University of York, on its picturesque parkland campus on the edge of York, the ancient capital of Northumbria, in the United Kingdom. A program of social events and visits will be arranged.

For further details, to view the call for papers, and to register, please visit the conference website at http://www.york.ac.uk/conferences/northumbria. Register by August 15.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.