For immediate release:
March 24, 2011

For more information, contact:
David Green
Association of Research Libraries
202-296-2296
david@arl.org

LibQUAL+® at Northumbria International Library Performance Measurement Conference, University of York, UK, August 2011

Register by July 22, 2011

Washington DC—LibQUAL+® participants and interested parties are invited to attend “LibQUAL+® Exchange of Experience,” to be held in conjunction with the 9th Northumbria International Library Performance Measurement Conference at the University of York, UK, on the morning of August 22, 2011.

The event will feature opportunities to share experiences and discuss how results are used. In addition, the LibQUAL+® team will discuss the new LibQUAL+® Lite protocol and recent international initiatives.

This event is open to the public and is free of charge. Advance registration is required. We encourage libraries to also attend the Northumbria conference. The LibQUAL+® event does not require registration for the Northumbria conference, but if you wish to attend formal Northumbria sessions, you must register at http://www.york.ac.uk/conferences/northumbria.

Event Details

Date: Monday, August 22, 2011
Time: 10:00 a.m.–1:00 p.m.
Location: Northumbria Conference, York, UK (Room TBA)
Cost: Free, with advance registration
Register by July 22, 2011 at http://www.libqual.org/events/1259

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 126 research libraries in the US and Canada. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.