For immediate release:
January 22, 2008

For more information, contact:
Elaina Norlin
Manager, New Initiatives and Outreach
OCLC
800-543-4599 ext. 1240
norline@oclc.org

Kristina Justh
Customer Relations Coordinator, Statistics and Measurement
Association of Research Libraries
202-296-2296
kristina@arl.org

Register Now for Workshops on Assessment (February 2008) and Strategic Persuasion (April 2008)

Washington DC—Registration is open for two upcoming workshops that the Association of Research Libraries (ARL) is co-sponsoring with OCLC CAPCON, the Special Libraries Association (SLA), and the Federal Library and Information Center Committee (FLICC).

Planning for Results: Making Data Work for You

Cato Institute
Washington DC
February 19-20, 2008
9:30 a.m.–3:30 p.m.
Fee: $275

Libraries today have to balance the provision of traditional and non-traditional resources. With so many different resources competing for library budget dollars, there is pressure to continuously produce data to use in decision making. This two-day comprehensive session will focus on the creation of “actionable data” and will demonstrate techniques that result in easily produced, significant information every time. The session will examine effective assessment tools, survey design, analyzing data, and packaging results to communicate to stakeholders.

Featured speakers

• Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL
• Neil Kaske, Chief of Public Services and Regional Libraries, National Oceanic and Atmospheric Administration
• Rick Garcia, Director of Quality Assurance, US Government Printing Office
• Ray Lyons, Library Consultant
• Kristina Justh, Customer Relations Coordinator, Statistics and Measurement, ARL
• Gary Roebuck, Technical Operations Manager, Statistics and Measurement, ARL

Topics will include

• Why assess? What is assessment?
• Survey design
• Analysis and interpretation
• Communicating results to stakeholders
• Assessment as a PR tool

Registration

Registration includes continental breakfast and lunch on both days of this workshop.

Register by February 11, 2008, at http://www.oclc.org/capcon/membership/news/Register_today_for_P.htm.

The Art of Strategic Persuasion: Essential Skills for Leaders

Cato Institute
Washington DC
April 10, 2008
9:30 a.m.–3:30 p.m.
Fee: $180

In this one-day workshop, Susan Miller, founder of Voicetrainer LLC, a voice-coaching and communication consulting business, and Thomas Calcagni, Chief Communication Strategist, Special Libraries Association, will present techniques for strategic persuasion.

Susan Miller will share her proven approaches for oral communication, including seven key skills of successful speakers and strategies for breath and pitch control. She will also offer strategies for answering aggressive questions when faced with a high-level public meeting or press conference.

Thomas Calcagni will present his “What-Why-How” technique for high-stakes presentations and interviews. Through this system, participants will develop the ability and confidence to craft results-driven answers to any type of question, and to ensure that the ideas they want to express are heard.

Registration

Registration includes continental breakfast, lunch, and complimentary books: Be Heard the First Time (Miller, 2006) and Tough Questions-Good Answers: Taking Control of Any Interview (Calcagni, 2007).

Register by April 7, 2008, via http://www.arl.org/stats/statsevents/index.shtml.

The Association of Research Libraries (ARL) is a nonprofit organization of 123 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, and shaping a future environment that leverages its interests with those of allied organizations. ARL is located on the Web at http://www.arl.org/.