For immediate release:
February 17, 2009

For more information, contact:
Martha Kyrillidou
Association of Research Libraries
202-296-2296
martha@arl.org

LibQUAL+® at Northumbria International Conference on Performance Measurement, Italy, August 2009

Register by July 17, 2009

Washington DC—LibQUAL+® participants and interested parties are invited to attend “Service Quality Measurement in Libraries: A LibQUAL+® Exchange,” to be held in conjunction with the Eighth Northumbria International Conference on Performance Measurement in Libraries and Information Services, in Florence, Italy, August 17, 2009.

The event will feature speakers from LibQUAL+®-participating libraries who will share their experiences with the survey and discuss how they used the results. In addition, the LibQUAL+® team will discuss the new LibQUAL+® Lite protocol and recent international initiatives.

This event is open to the public and is free of charge. Advance registration is required. We encourage libraries to also attend the Northumbria conference. The LibQUAL+® event does not require registration for the Northumbria conference, but if you wish to attend formal Northumbria sessions, you must register at http://www.northumbria.ac.uk/sd/academic/ceis/re/isrc/conf/pm8/.

Event Details

Date: Monday, August 17, 2009
Time: 9:00 a.m.–1:00 p.m.
Location: Northumbria Conference, Florence, Italy (Room TBA)
Cost: Free, with advance registration
Register by July 17, 2009 at http://www.libqual.org/Events/

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 123 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the Web at http://www.arl.org/.