For immediate release:
October 21, 2009

For more information, contact:
David Green
Association of Research Libraries
202-296-2296 x136
david@arl.org

Register for LibQUAL+® Training to Be Held Monday, January 18, in Boston at the Renaissance Waterfront, Atlantic Ballroom #2

Deadline January 11, 2010

Washington DC—The LibQUAL+® team is pleased to announce the following training modules, scheduled in conjunction with the American Library Association (ALA) Midwinter Meeting in Boston, Massachusetts, January 2010. All modules are free of charge and build on one another in a complementary fashion. Different aspects of LibQUAL+® Lite will be featured in all three sessions.

LibQUAL+®: Survey Introduction

[Required for all first-time survey administrators].
This session provides potential and prospective new LibQUAL+® participants with information on the project's development and origins, with a good grounding on the theoretical and practical implications of the LibQUAL+® survey. The session will also provide practical information for getting started with the survey at your library. A buffet breakfast will be served starting at 8:00 a.m.

Date: Monday, January 18
Time: 8:30 a.m.–10:00 a.m.
Register online

LibQUAL+®: Survey Administration

[Required for first-time survey administrators and highly recommended for all participants as we are launching our new platform].
The new LibQUAL+® platform including the LibQUAL+® Lite functionality will be featured at this segment. This session provides all participants registered for LibQUAL+® survey administration with practical information for administering the survey at your library, including: articulating survey objectives/desired outcomes, creating an assessment group or team, marketing your survey, navigating the LibQUAL+® online system (preferences, customization, monitoring survey progress), and obtaining results. A buffet lunch will be served.

Date: Monday, January 18
Time: 10:30 a.m.–1:30 p.m.
Register online

LibQUAL+®: Survey Results

This session is aimed at library staff who participated in LibQUAL+® in the past. The goals of this session are to (a) provide an overview of the latest round of LibQUAL+® participation, (b) report the latest research, (c) demonstrate best practices in using the results, and (d) engage participants in interpreting their institutional notebooks. Attendees will have the opportunity to ask questions related to results, provide feedback on their survey experience, learn from other participants, and discuss how to put LibQUAL+® results into action. Please bring your results notebooks if you have specific questions regarding your results.

Date: Monday, January 18
Time: 2:00 p.m.–4:30 p.m.
Register online

Visit LibQUAL+® at booth #2354 in the Boston Convention Center

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is located on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 124 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the Web at http://www.arl.org/.