For immediate release:
September 23, 2010
For more information, contact:
Kaylyn Groves
Association of Research Libraries
202-403-4936
kaylyn@arl.org
Washington DC—The Association of Research Libraries (ARL) has published a special issue of Research Library Issues (RLI) on demonstrating library value by assessing organizational performance. The special issue focuses on ways in which ARL assessment tools help libraries improve their services and programs and show their value to stakeholders.
In an introductory essay, "Library Value May Be Proven, If Not Self-Evident," guest editor Martha Kyrillidou, Senior Director, ARL Statistics and Service Quality Programs, highlights the range of articles in this issue and discusses the need to assess, improve, and prove the value of library services.
Other articles in the special issue are:
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
Colleen Cook and Michael Maciel
LibQUAL+® and the “Library as Place” at the University of Glasgow
Jacqui Dowd
Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
Selena Killick
ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
William Gray Potter, Colleen Cook, and Martha Kyrillidou
The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
Martha Kyrillidou
Lib-Value: Measuring Value and Return on Investment of Academic Libraries
Regina Mays, Carol Tenopir, and Paula Kaufman
The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou
Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010) is freely available on the web at http://publications.arl.org/rli271.
The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, facilitating the emergence of new roles for research libraries, and shaping a future environment that leverages its interests with those of allied organizations. ARL is on the web at http://www.arl.org/.