For immediate release
November 6, 2007

For more information, contact:
Kristina Justh
Association of Research Libraries
202-296-2296 ext. 136
kristina@arl.org

Register Now for “Using LibQUAL+® Effectively,” Philadelphia, January 15, 2008—Deadline December 14, 2007

Washington DC—The LibQUAL+® team is pleased to offer “Using LibQUAL+® Effectively,” scheduled in conjunction with the American Library Association (ALA) Midwinter Meeting in Philadelphia, January 15, 2008.

Many aspects of the LibQUAL+® survey administration process have been streamlined, including rapid access to survey data and results. But some libraries indicate that they are not well prepared to work effectively with and act upon their LibQUAL+® results.

This workshop will enable LibQUAL+® survey administrators and members of assessment teams to develop work plans that they can apply in their libraries in order to:

• perform some simple analyses of the quantitative and qualitative results data;
• present the results visually;
• make comparisons;
• identify what is actionable;
• organize their colleagues and committees to work with LibQUAL+®;
• present the results effectively to different stakeholders;
• utilize data to target areas for improvement; and
• develop a process of continuous assessment.

The workshop will cover:

• Calculating statistics
• Determining representativeness
• Preparing customized charts & graphs
• Using norms tables
• Making peer comparisons
• Performing longitudinal analysis
• Preparing content analysis
• Identifying what is actionable
• Identifying roles & responsibilities
• Presenting results to stakeholders
• Engaging others in understanding & utilizing the results
• Targeting incremental improvements
• Applying data in decision making
• Identifying & using best practices
• Integrating LibQUAL+® with other assessments
• Planning next steps

Logistics

Tuesday, January 15, 2008
8:30 a.m.–2:00 p.m.
ALA meeting 261518
Fee: $100 (includes buffet breakfast and lunch)
Register online at http://www.libqual.org/Events/lqeffective2.cfm
Registration deadline: December 14, 2007

Cancellation

ARL reserves the right to cancel this event up to (and including) December 17, 2007. An e-mail announcement will be sent to registrants in the event of a cancellation by ARL. If the canceled event is fee-based, registrants will receive a full refund.

Written requests from participants for cancellation of registration will be honored until (and including) December 17, 2007, with a $50 cancellation fee. After that date, no refund will be given. If you wish to cancel, please send an e-mail with your request to Yolanda Glass at yolanda@arl.org.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+® is located on the Web at http://www.libqual.org/.

The Association of Research Libraries (ARL) is a nonprofit organization of 123 research libraries in North America. Its mission is to influence the changing environment of scholarly communication and the public policies that affect research libraries and the diverse communities they serve. ARL pursues this mission by advancing the goals of its member research libraries, providing leadership in public and information policy to the scholarly and higher education communities, fostering the exchange of ideas and expertise, and shaping a future environment that leverages its interests with those of allied organizations. ARL is located on the Web at http://www.arl.org/.