This webcast from Dec. 11, 2012, provides an overview of the balanced scorecard for research libraries. The webcast covers the strategic aspects of the scorecard, the tool's development, objectives and goals for its implementation, promoting its purpose, analyzing results, and creating improvement strategies. Presenters include Martha Kyrillidou (ARL), Mark Cutler (Ascendant Strategy Management Group), Rachel Besara (Florida State University), Michelle Demeter (Florida State University), Mary McConnell (University of Calgary), Nina Servizzi (New York University), Gina Midlik (Case Western Reserve University), and Vivian Lewis (McMaster University).
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
LibQUAL+® and the “Library as Place” at the University of Glasgow
Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University
ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century
The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
Lib-Value: Measuring Value and Return on Investment of Academic Libraries
The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
