Libraries Meet the World Wide Web: The Collaborative Digital Reference Service
by Diane Nester Kresh, Director for Public Service Collections, Library of Congress
Chat Reference, an Exciting New Facet of Digital Reference Services
by Jana Ronan, Interactive Reference Coordinator, George A. Smathers Libraries, University of Florida, Gainesville
NISO Issues Report on Networked Digital Reference Services
A Brief LibQUAL+™ Phase One Progress Report
by Fred Heath and Colleen Cook, Texas A&M University, and Bruce Thompson, Texas A&M University and Baylor College of Medicine
Measures and Statistics for Research Library Networked Services: ARL E-Metrics Phase II Report
by Wonsik "Jeff" Shim, Charles R. McClure, and John Carlo Bertot, Information use Management and Policy Institute, School of Information Studies, Florida State University
ARL Libraries Spend Nearly $100 Million on Electronic Resources
ARL Convenes Forum to Explore Collections & Access Issues for the 21st Century Scholar