Current Issues

Where Do the Next "We" Come from? Recruiting, Retaining, and Developing Our Successors
by Paula T. Kaufman, University Librarian, University of Illinois at Urbana-Champaign, and ARL President

New Hires in Research Libraries: Demographic Trends and Hiring Priorities
by Stanley J. Wilder, Assistant Dean for Information Management Services, River Campus Libraries, University of Rochester

Leadership and Management

Core Elements of ARL Library Staff Development Programs
by Joan Giesecke, Dean of Libraries, University of Nebraska-Lincoln, and Charles B. Lowry, Dean of Libraries, University of Maryland

New Measures Initiative

Using LibQUAL+™ and Developing a Culture of Assessment in Libraries
by Consuella Askew Waller, LibQUAL+™ Program Specialist, ARL, and Kaylyn Hipps, Editorial and Research Associate, ARL

Using LibQUAL+™ Results at the University of Arizona: Responding to Customer Input—Listening and Acting
by Robyn Huff-Eibl, Library Specialist, University of Arizona Library, and Shelley Phipps, Assistant Dean for Team & Organizational Development, University of Arizona Library

Service Quality Evaluation Academy

Statistics and Measurement

ARL Salary Survey Highlights
by Mark Young, Research Assistant for Statistics and Measurement